Help Centre

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CUSTOMER ACCOUNTS

Creating an account

Updating your account

PLACING AN ORDER

Log in or create an account

Cart and Checkout

Discount Codes

Using Gift Cards

CURRENCY

Selecting a currency

REFUNDS

Can I get a refund?

ACCESSING FILES

Download at checkout

Download from email

Download from your account

EXTRACTING FILES FROM THE ZIP FOLDER

How to open the zip folder

MACHINE EMBROIDERY FILE FORMATS

What format do I need?

EMBROIDERY DESIGNS HELP

Can I sell things I have made using your designs?

My machine is telling me to use strange colours, why?

Can I resize a design?

Design is not stitching in the correct order

Can I sell the designs on when I have finished with them?

EMBROIDERY COMMON TERMS AND ABBREVIATIONS

Common Abbreviations

Common Terms

STABILISERS FOR EMBROIDERY

Tear away

Cut Away

Iron on

Sticky Stabiliser

Solvy Fabric

WSS

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