Help Centre

Have a question? Find the answer here

How do I place an order?

Log in or create an account

Cart and Checkout

Discount Codes

Using Gift Cards


Selecting a currency


Can I get a refund?

Accessing files

Download at checkout

Download from email

Download from your account

Extracting files from the zip folder

How to open the zip folder

File formats

What format do I need?


Can I sell things I have made using your designs?

My machine is telling me to use strange colours, why?

Can I resize a design?

Design is not stitching in the correct order

Can I sell the designs on when I have finished with them?

Common terms and abbreviations

Common Abbreviations

Common Terms


Tear away

Cut Away

Iron on

Sticky Stabiliser

Solvy Fabric


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