FAQ

Frequently Asked Questions

How do I place an order?
Simply place the items you require into your cart and once you are ready, go to checkout.

I have a Discount Code, how do I use it?
When you go to checkout,  enter the code in the discount box on the right hand side then click apply
.

How do I pay?
Check out using PAYPAL which is safe and secure, you don't need a paypal account. You can also use debit and credit cards if you wish.

How do I receive my order?
Once check out is complete you will be redirected back to the website where you can download your order. You will also receive an email containing the download links or you can log into your account if you have one and download from there.
Each design can be downloaded 5 times.

How do I open the Zip file?
On newer computers you can just click and open the zip file then drag the files you need to a new folder on your computer, usb or external hard drive.
Some computers will require you to use a program, there are plenty of free ones like Winzip.

What do I do with all the other formats of the file I don't need?
You can delete them, just keep the files you need.

Can I get a refund?
Usually no, all my designs are digital which means you cannot return them. However if you have bought the same design twice please contact me then I can look into it for you.

I have lost my designs, can you help?
Yes I can, contact me and once I have verified your order history I can send you replacement files.

My machine is telling me to use strange colours, why?
This often happens, use the colours suggested on the stitch chart or choose your own, you don't have to use the same colours as the design was made in.

Am I allowed to sell items that I have made with your designs?
Absolutely, all my designs can be used on items that are for personal use or to sell but not mass production.
However you must NOT sell or share the digital files or the download links.

I need a different size to the one I purchased, can I resize it?
Resizing is not a good idea, it can cause a lot of problems when you come to stitch it out. You need to purchase the size you need or if another size is not available on the website please contact me and I will be happy to help. 

Can I sell the designs on when I have finished with them?
No. Full terms of use are provided with every purchased or free design and can also be found on the website.

I cannot find the answer to my question here, what do I do now?
Please contact me